Frequently Asked Questions
Q:
I dropped my husbands swiss army knife and chipped off some of the red cover, (the cover that has the swiss symbol on it.) is it replaceable at all?
A:
I'm pretty sure that that will be replaceable under warranty. All VIctorinox swiss army knives come with a lifetime warranty so it shouldn't be a problem getting that fixed.
You can contact the supplier, Sheldon & Hammond (http://sheldonandhammond.com.au/) on their number 02 9482 6600.
You can contact the supplier, Sheldon & Hammond (http://sheldonandhammond.com.au/) on their number 02 9482 6600.
Q:
What size toothpick do I need for my Huntsman?
A:
For a Huntsman, you will need the large toothpick.
(see item no.12)
http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html
(see item no.12)
http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html
Q:
What size tweezers will fit my Recruit swiss army knife?
A:
For the Recruit Swiss Army Knife, you will need the small tweezers (item no. 17)
http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html
http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html
Q:
Do you have a photo of the replacement pencil? (not the pen)
A:
Here is an image of it.
http://www.victorinox.com/medias/sys_master/celum_assets/8813845839902_4_0853_1449_eps_1.jpg;jsessionid=575528A0631FB915FF0D64AB29767104.vxhyb30_hyb2?1
Our pencil spare part comes in gold and not silver (as shown in the picture).
http://www.victorinox.com/medias/sys_master/celum_assets/8813845839902_4_0853_1449_eps_1.jpg;jsessionid=575528A0631FB915FF0D64AB29767104.vxhyb30_hyb2?1
Our pencil spare part comes in gold and not silver (as shown in the picture).
Q:
Hoping you can help, I bought 4 victorinox golf tools for a few friends and in typical fashion 3 of us have misplaced the marker. Please help I would like to buy 6 of them as we are bound to lose them again.
A:
Unfortunately, we are unable to get any of the Golf Tools or the Golf Tool spare parts from the Australian Victorinox distributor as they don't carry this product range. Your best bet may be to look for on international online store that will ship these parts to Australia, or find an Australian retailer that deals in parallel imports.
Q:
The "blade" from the swiss card was taken by the security guards. Is it possible to get a another one?
A:
Yes you can certainly replace the blade on the swisscard. The blade on the swiss card is actually the letter opener, which you can purchase from our spare parts list (http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html) in the different swiss card colours.
Q:
I need a refill for the pen in my knife. It is 65mm long with a grey top & fits on the lhs of one side of the knife. On the same side there is also a toothpick and on the other side, tweezers. Which refill do I require?
A:
It sounds like you have a Standard swiss army knife. The pen you need is the "ballpoint pen" (NOT the ballpoint pen for victorinox Classics) . You can select it from the drop down menu here - http://www.myswissarmyknife.com.au/victorinox-swiss-army-knife-spare-parts.html
Q:
I need to get scissors springs. What is the appropriate size (large or small) for a "Ranger " pocketknife?
A:
For the Ranger knife, you will need the Large Scissor Spring.
Q:
I've lost my tweezers for my Hercules Swiss Army knife. Are the replacement ones for it the small or large ones? I'd like to have it complete again!
A:
The Large tweezers will fit the Hercules Knife.
Q:
Can you advise what size to order for the scissor spring required for huntsman? Is it large, medium or small?
A:
The spring for the Huntsman is the large one.
Q:
The little chrome swiss army knife logo has come off my pocket knife, where can I find a replacement?
A:
The chrome swiss army knife logo is not actually a spare part that we can get in from our supplier. However, our Victorinox distributor may be able to help you out!
Please contact us on 03 9780 1807 and we would be happy to provide you with the contact information.
Please contact us on 03 9780 1807 and we would be happy to provide you with the contact information.









